EverythingBiorb.com Customer Service Information:

Shipping & Delivery
* Most orders will be processed and shipped via FedEx Ground or U.S.P.S. within 2 business days. U.S.P.S. and FedEx Ground usually take 5-7 business days from the date of shipment to arrive.  Orders placed on weekends will be processed on Monday. In addition, due to custom assembly and large aquarium dimensions, some aquariums and products require a longer delivery time and higher shipping charges. If you require SIGNED DELIVERY or Overnight shipping do not place your order online; place your order by phone: 801-660-1173. Normal office hours are Monday-Friday, 9am-5pm (MST). Once submitted, all orders are final. Changes cannot be made after your order has been placed.

If you would like SIGNED DELIVERY for your order you must contact us at 801-660-1173.

Shipping Methods & Times (shipping times are from day order ships)

Flat Rate Ground: 7-9 business days (Order by December 16th For Delivery before Christmas)
FedEx Ground
: 5-7 business days (Order by December 16th For Delivery before Christmas)
FedEx Express Saver: 3 business days (Order by December 19th For Delivery before Christmas)
FedEx 2 day: 2 business days (Order by December 19th For Delivery before Christmas)
FedEx Overnight: Next business day (Call for overnight shipping) (Order by December 20th For Delivery before Christmas)
U.S.P.S Parcel Post: 7-10 business days     (Order by December 14th For Delivery before Christmas)
U.S.P.S Priority Mail: 3 - 4 business days    (Order by December 18th For Delivery before Christmas)   
U.S.P.S First Class Mail: 4-5 business days     (Order by December 18th For Delivery before Christmas)
U.S.P.S International Priority Mail: 7-14 business days    
    

 

U.S.P.S Shipping Not Available for some aquariums & oversized packages
 

Shipping Quotes

To receive a shipping quote, add the products you are interested in to your shopping cart, then type in your zip code and click on "get quote" and the appropriate shipping quotes and methods will be returned.

Contact Information
Business Hours: Monday - Friday 9 a.m. - 4 p.m. (MST)
Telephone: 801-660-1173
Email: info@everythingbiorb.com

Notice
Once processed, all orders are final. Changes cannot be made after your order has been processed. Used aquariums and aquarium parts are non-returnable. Please see our return policy for additional details.

Privacy & Security
Our website and ordering process is secured with data encryption for your protection. To view our detailed Privacy & Security Policy please click here.

Returns & Replacements
Once submitted, all orders are final. Changes cannot be made after your order has been placed. Used aquariums and aquarium parts are non-returnable. Please see our return policy for additional details.  Click here to see our return policy.

Ordering
You may place your order via the internet or phone. If you have question about the ordering process please contact customer service at 801-660-1173.

Payment, Pricing & Promotions
To see our current sales and promotions please visit our sales page.

Viewing Orders
When you log in to your account, you will be able to do the following:

Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)


Updating Account Information
If you would like to update any account informatin please login to your account and update the appropriate information.