Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for Heathrow, Gatwick and Stansted airports
Include the entry number and date in the subject line of your email. Do not send files that are bigger than 3MB.
Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for other ports and airports
Include the entry number and date in the subject line of your email. Do not send files that are bigger than 3MB.
Email HMRC about CIE Imports and Exports Post Clearance Amendments and Processing under Customs Control
Email HMRC enquiries about transfer of residence
Email HMRC about a compliance or technical query
Email HMRC if you have a complaint about the National Clearance Hub
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Phone
Imports and exports
Call for advice about imports or exports.
Opening times:
24 hours a day, 7 days a week
Import inventory control
Call for advice about air and maritime import inventory control.
Opening times:
Monday to Friday: 8am to 6pm
Customs Input Entries (CIE) imports and exports
Call for advice about Post Clearance Amendments and Processing under Customs Control.
Opening times:
Monday to Friday: 9am to 5pm
Post
General letters and enquiries
Write to HMRC for general advice about goods clearance by the National Clearance Hub.
You do not need to include a street name or PO box when writing to this address.
Couriers should use a different address.
Courier post and licences and forms
Send courier post and licences and forms requests to:
Route 3 entries and complaints
Write to this address if you have any complaints about the National Clearance Hub.
